Refund and Cancellation Policy

This policy covers the two things you can pay for on the Moon Dasha website: the Pro plan, a monthly subscription at Rs. 399 (INR), and credit packs, one-time purchases of AI chat credits. Every calculation, chart, report and tool on Moon Dasha is free, so nothing else is ever charged.

Razorpay handles payments on the website. Our Terms of Use set out the plans and credits in full, and this page explains how cancelling and refunds work.

You can cancel the Pro plan at any time from the Billing page in your Moon Dasha dashboard. Cancelling stops the next renewal. You keep the Pro plan, and the credits it gave you for this period, until the end of the paid period you are in. After that your account moves to the Free plan, and any pack credits you bought stay with it.

A cancellation made on the website is final and cannot be undone. If you change your mind, you can subscribe again once the current period has ended.

We don't refund the rest of a paid period when you cancel part of the way through it.

If a monthly renewal payment fails, Razorpay tries again over the next three days, and you keep the Pro plan while it does. If every attempt fails, the Pro plan ends, your account moves to the Free plan, and nothing more is charged. You can subscribe again whenever you like.

Credit packs are one-time purchases for readers on the Pro plan. Pack credits never expire, and we use them only after your plan credits run out. We don't refund a credit pack once you have bought it, except in the cases listed in section 5. If your Pro plan ends, you keep your pack credits and can still spend them, in the modes your plan at that time allows, which is Lite mode on the Free plan.

We refund a payment in full when:

• you were charged twice for the same thing;
• you were charged for a renewal after your cancellation had taken effect;
• you paid, but the Pro plan or the credits never reached your account and we can't put it right.

We also refund wherever the law requires it. Outside these cases, we don't refund a paid period once it has started or a credit pack once it has been bought.

Email contact@moondasha.com within 30 days of the charge. Include the email address of your Moon Dasha account, the date and amount of the charge, and the Razorpay payment id from your payment receipt (it starts with "pay_"). We reply within 2 working days.

We make refunds through Razorpay, back to the payment method you used. They usually reach you within 5 to 7 working days, depending on your bank. When we refund a credit pack, we take back only that pack's credits that you haven't spent.

The current Moon Dasha mobile app has no in-app purchases. If we offer the Pro plan or credit packs through the Apple App Store or Google Play later, purchases made there are cancelled and refunded through that store, under Apple's or Google's own policies.

Everything you buy on Moon Dasha is digital. The Pro plan or your credits reach your account as soon as the payment succeeds, and there is nothing to ship. If they haven't arrived within a few minutes, email us as described in section 6.

We may update this policy. The date at the top of this page shows when it last changed, and a change never applies to a payment made before it.